Terms of Service

Last updated 10 November 2026

These terms are the agreement between you and Linkfyn, a service run from Malaysia ("Linkfyn", "we", "us"), for using Linkfyn to run your shop. By creating an account you agree to them. Our Privacy Policy explains how we handle personal data.

1. Your account

• You must be 18 or over and able to make a contract for your business.
• Give us true details and keep them up to date. Keep your password safe. You are responsible for what happens in your account, including what your agents and any AI app you connect do in it.
• Tell us straight away at hello@linkfyn.co if you think someone else has got into your account.

2. Your shop and what you put on it

• Your text, photos, prices and forms stay yours. You let us store, copy, resize and show them so we can run your shop and its previews, and show your published page as an example of Linkfyn, until you remove it.
• You need the rights to everything you upload, including photos of people, logos and reviews, and what you say must be true. Reviews must come from real customers.
• You are the seller. You are responsible for your products and services, your prices, delivery, refunds, and any licence, permit or certification you claim (for example halal certification).
• An estimate your form shows comes from the prices you set. It is your estimate, not ours.

3. Your customers and their data

Any sale is between you and your customer. Linkfyn is not part of it.

For the personal data your customers send through your shop, you are the data user under Malaysia's Personal Data Protection Act 2010 and Linkfyn is your processor. That means:

• you decide what your forms ask, use the answers only to deal with that customer's enquiry or as they agreed, and answer their requests to see, correct or delete their data;
• we handle that data only to run Linkfyn for you, as our Privacy Policy describes, keep it secure, use the providers listed there, and help you answer your customers' requests;
• we tell you without delay if a breach affects your customers' data;
• you do not use Linkfyn to collect sensitive data, such as health, religious or financial account details, unless the law allows it and your customer has clearly agreed.

4. Ads and tracking

• If you connect Meta or TikTok, you must follow their terms and use only your own ad accounts and tokens.
• Every Linkfyn form tells customers, above its Send button, that sending it agrees to your using their details for ads on Facebook, Instagram and TikTok, and Linkfyn sends their details to your ad account only from those forms. Do not upload your Linkfyn leads to ad platforms in any other way without the customer's consent.
• We do not promise any ad result.

5. What you may not do

Do not use Linkfyn to:

• sell anything illegal in Malaysia or where your customers are, including drugs, weapons, counterfeit goods, unlicensed medicines, wildlife products, gambling or unlicensed investment schemes;
• scam or mislead people: fake shops, taking payment for goods you will not deliver, fake reviews, or pretending to be another business or person;
• offer adult sexual content or services, or anything that exploits children;
• send spam, collect data for phishing, spread malware, or harass anyone;
• break, overload, scrape or test the security of Linkfyn without our written permission, get around its limits, or resell it as your own product.

We may hide a page, pause a shop or close an account that breaks these rules, or that customers report as a scam, and we may tell the authorities. Where we can, we will tell you why first and give you a chance to fix it.

6. WhatsApp and other services

Linkfyn opens WhatsApp with a message ready to send. WhatsApp, Meta, TikTok, your domain company and the AI apps you connect are run by other companies under their own terms. We do not control them and are not responsible if they change or stop working.

7. Price

Linkfyn is free while it is in early access. If we start charging, we will tell you at least 30 days before, and you will not be charged unless you choose a paid plan.

8. Shop addresses and your own domain

• Your shop's address, such as linkfyn.co/yourshop, is yours to use while your account is open. We may change or take back an address that uses another business's name or trademark, misleads people or is reserved by us.
• If you connect your own domain, you keep owning it and are responsible for keeping it registered and its records pointing to us.

9. Pages we made for you

We sometimes build a sample page for a business from what it has made public. If you claim one, it becomes your shop under these terms; please check everything on it, because you are now responsible for it. If you do not want it, use "Take my page down" and we take it offline.

10. Our service

• We work to keep Linkfyn running and your data safe, but we provide it "as is". It may sometimes be down or have mistakes, and early access features can change or be removed.
• Keep your own copy of anything you cannot afford to lose. Your leads are also in your email alerts.
• We may change Linkfyn and these terms. If a change to the terms matters, we will email you at least 14 days before it applies. If you keep using Linkfyn after that, the new terms apply.

11. Liability

• As far as the law allows, we are not liable for lost profits, lost sales, lost data or other indirect loss, and our total liability to you for any claim is limited to the greater of what you paid us in the 12 months before it and RM100.
• Nothing in these terms limits liability that the law does not allow us to limit, such as for fraud.
• You will cover our reasonable costs if a claim is made against us because of what you sell, what you put on your shop or how you used your customers' data in breach of these terms.

12. Ending your account

You can stop using Linkfyn at any time, and ask us to close your account at hello@linkfyn.co. We then take your shop offline and delete your data as our Privacy Policy says. We may close your account for a serious or repeated breach of these terms, or with 30 days' notice if we stop offering Linkfyn.

13. General

These terms are governed by the laws of Malaysia, and the courts of Malaysia decide any dispute. If part of them cannot be enforced, the rest still applies. You may not transfer this agreement without our agreement. Questions: hello@linkfyn.co.